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    printer technical support
    28Aug, 2023
    What is printer error code 49?

    Printer error code 49 typically refers to a firmware communication error on HP printers. It’s a common error that can occur due to various reasons, such as corrupted print jobs, outdated firmware, or issues with printer drivers.

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    Printer error code 49 can manifest in different ways, and the exact troubleshooting steps can vary based on the printer model and the underlying cause of the error. However, here are some general steps you can take to address this error:

    Restart the Printer: Sometimes, a simple restart can resolve communication errors. Turn off the printer, wait for a few seconds, and then turn it back on.

    Clear Print Queue: If the error occurred while processing a print job, clear the print queue on both your computer and the printer itself. This can help remove any corrupted print jobs causing the issue.

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    Update Firmware: Outdated firmware can lead to communication errors. Visit the official HP website, locate your printer model, and check if there’s a firmware update available. If so, follow the instructions to update the firmware.

    Check Connectivity: Ensure that the printer is properly connected to your computer or network. If it’s a network printer, check the network settings and make sure the printer’s IP address is correctly configured.

    Update Printer Drivers: Outdated or incompatible printer drivers can also cause communication errors. Visit the official HP website to download and install the latest printer drivers for your operating system.

    Disconnect Additional Devices: Sometimes, having multiple devices connected to the printer (such as USB drives or memory cards) can cause conflicts. Try disconnecting any unnecessary devices and see if the error persists.

    Remove and Reinstall Printer: Remove the printer from your computer’s list of installed devices and then reinstall it. This can help refresh the printer settings and driver configurations.

    Factory Reset: As a last resort, you might consider performing a factory reset on the printer. However, keep in mind that this will revert all settings to their defaults, so make sure to back up any important configurations.

    If the error persists after trying these steps, it might be a good idea to contact HP support or consult the printer’s manual for specific troubleshooting steps tailored to your model. Keep in mind that the exact steps might vary based on the printer’s model and the firmware version you’re dealing with.

    printer technical support
    25Aug, 2023
    What is printer error 99.39 67?

    Printer Error “99.39 67” is specific to certain printer models and manufacturers. Without knowing the exact printer model, it’s challenging to provide a precise explanation for this error code. Printer error codes are used by manufacturers to indicate specific issues or malfunctions that might be occurring with the printer.

    printer technical support

    To troubleshoot the “99.39 67” error code, you’ll need to refer to the printer’s user manual or support documentation. Manufacturers usually provide a list of error codes along with explanations of what each code means and suggested steps for resolution.

    Here’s what you can do:

    Check the Manual: Consult the printer’s user manual or documentation. Look for a section that lists error codes and their meanings. This will give you a better understanding of what the error code “99.39 67” indicates.

    Manufacturer Support: Visit the manufacturer’s official website or contact their customer support. They should be able to provide you with information about the specific error code and offer guidance on how to resolve it. Provide them with the exact model number of your printer for accurate assistance.

    Online Forums and Communities: Sometimes other users have encountered the same error code and may have posted solutions or workarounds on online forums or community websites. Searching for the error code along with the printer model name might lead you to helpful discussions.

    Perform Basic Troubleshooting: While waiting for assistance, you can also try some general troubleshooting steps like turning the printer off and on, and checking for paper jams. Ensuring that ink or toner cartridges are properly installed. And verifying that there are no visible issues with the printer’s internal components.

    Remember that error codes can vary widely between printer models and manufacturers. And the steps to resolve them can also differ. The best approach is to rely on official documentation and support channels provided by the printer manufacturer for accurate and tailored guidance.

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    printer technical support
    23Aug, 2023
    What is error code 0x00006be on Windows 10?

    Error code 0x00006be on Windows 10 typically relates to issues with printer installation or communication. It’s often encountered when trying to install or configure a printer. The error message might indicate that the printer driver installation has failed or that Windows is having trouble communicating with the printer.

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    Here are a few steps you can try to resolve this error:

    Check Printer Connections: Ensure that the printer is properly connected to your computer via USB cable, network, or any other applicable method. Make sure the printer is turned on and ready.

    Restart Print Spooler Service: The Print Spooler service manages print jobs and printer interactions. Sometimes restarting this service can resolve printer-related errors. You can do this by:

    Pressing Win + R to open the Run dialog.
    Type services.msc and press Enter.
    Locate the “Print Spooler” service, right-click on it, and choose “Restart.”

    Update or Reinstall Printer Drivers:

    Outdated or incompatible printer drivers can cause errors. Visit the printer manufacturer’s website and download the latest drivers for your printer model. Install them and see if the issue is resolved.
    If you have already tried to install the printer and failed, you might need to remove the existing printer drivers before installing the new ones. To do this, go to “Devices and Printers,” right-click on the printer, and choose “Remove device.” Then proceed to install the updated drivers.

    Run Printer Troubleshooter:

    Windows 10 includes built-in troubleshooters for various issues. You can run the printer troubleshooter to automatically detect and fix common printer problems. To do this, go to “Settings” > “Update & Security” > “Troubleshoot,” then select the “Printer” troubleshooter.

    Check Windows Updates:

    Make sure your Windows operating system is up to date. Sometimes, updating your system can resolve compatibility issues that might be causing the printer error.

    Check Firewall and Antivirus Settings:

    In some cases, firewall or antivirus settings can interfere with printer communication. Temporarily disabling these security features (if safe to do so) can help you determine if they are causing the issue.
    Restart Your Computer: Sometimes a simple restart can clear temporary glitches that might be causing the error.

    If none of these steps resolve the issue and you’re still encountering the 0x00006be error, you might consider reaching out to the printer manufacturer’s support or seeking help from Microsoft Support for more advanced troubleshooting steps.

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    HP printer e9 error
    17Aug, 2023
    How do I fix error 0x000006ba?

    The error code “0x000006ba” is a Windows error that typically occurs when there’s an issue with the printer spooler service. The printer spooler is responsible for managing print jobs in the print queue. Here are some steps you can take to try and fix the “0x000006ba” error:

    HP printer e9 error

    Restart Print Spooler Service:

    • Press the Windows key + R to open the Run dialog.
    • Type “services.msc” (without quotes) and press Enter.
    • In the Services window, locate “Print Spooler.”
    • Right-click on “Print Spooler” and select “Restart.”

    Check Dependencies:

    • While in the Services window, double-click on “Print Spooler” to open its properties.
    • Go to the “Dependencies” tab and ensure that all the services listed are running and set to start automatically.

    Clear Print Spooler Files:

    • Open a Command Prompt as an administrator.
    • Run the following commands one by one:
      net stop spooler
      del %systemroot%\System32\spool\printers* /Q /F /S
      net start spooler

    Check Printer Drivers:

    • Ensure that the printer driver installed is compatible with your Windows version.
    • If you suspect a driver issue, try updating or reinstalling the printer driver.

    Check for Malware:

    Sometimes, malware can affect the print spooler service. Perform a thorough malware scan using a reputable antivirus program.

    Run SFC and DISM Commands:

    • Open Command Prompt as an administrator.
    • Run the following command to check and repair system files: sfc /scannow
    • If issues are found, run the following command to repair the Windows image: DISM /Online /Cleanup-Image /RestoreHealth

    Check Group Policy Settings:

    • Press the Windows key + R to open the Run dialog.
    • Type “gpedit.msc” (without quotes) and press Enter.
    • Navigate to “Computer Configuration” > “Administrative Templates” > “Printers.”
    • Check if the “Point and Print Restrictions” policy is enabled. If so, try disabling it and see if it resolves the issue.

    Check User Account Control (UAC):

    Temporarily disable UAC and see if the error persists. If it doesn’t, you can re-enable UAC afterward.

    Update Windows:

    Make sure your Windows operating system is up to date.

    Check Event Viewer:

    Open Event Viewer and navigate to “Windows Logs” > “System.” Look for any error messages related to the print spooler that might provide more information about the issue.
    After trying these steps, restart your computer and check if the “0x000006ba” error is resolved. If the issue persists, consider reaching out to Microsoft support for further assistance.

    printer technical support
    17Aug, 2023
    How do I fix error 0x00000bc4?

    The error code “0x00000bc4” is a common issue that occurs when trying to install or add a printer on a Windows computer. This error is usually related to a problem with the printer driver installation. Here are some steps you can take to try and fix the “0x00000bc4” error:

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    Restart Your Computer: Sometimes, a simple restart can resolve driver-related issues. Restart your computer and try adding the printer again.

    Use Windows Troubleshooter:

    • Open the Windows Settings by pressing the Windows key + I.
    • Go to “Update & Security” > “Troubleshoot.”
    • Click on “Printer” under “Find and fix other problems” and run the troubleshooter.

    Update Windows:

    Make sure your Windows operating system is up to date. Outdated Windows versions might have compatibility issues with printer drivers.

    Update Printer Drivers:

    • Visit the printer manufacturer’s official website and download the latest drivers for your printer model.
    • Uninstall the existing printer driver from your computer and then install the updated driver.

    Remove Old Printer Entries:

    • Press the Windows key + R to open the Run dialog.
    • Type “printui /s /t2” (without quotes) and press Enter.
    • In the “Print Server Properties” window, go to the “Drivers” tab.
    • Remove any old or unused printer drivers.

    Check Group Policy Settings:

    • Press the Windows key + R to open the Run dialog.
    • Type “gpedit.msc” (without quotes) and press Enter.
    • Navigate to “Computer Configuration” > “Administrative Templates” > “Printers.”
    • Check if the “Point and Print Restrictions” policy is enabled. If so, try disabling it and see if it resolves the issue.

    Check User Account Control (UAC):

    • Temporarily disable UAC and try adding the printer again.
    • If it works, you can re-enable UAC afterward.

    Run SFC and DISM Commands:

    • Open Command Prompt as an administrator.
    • Run the following command to check and repair system files: sfc /scannow
    • If issues are found, run the following command to repair the Windows image: DISM /Online /Cleanup-Image /RestoreHealth

    Check for Printer Spooler Service:

    • Open Services by pressing Windows key + R, typing “services.msc,” and pressing Enter.
    • Locate the “Print Spooler” service, make sure it’s running, and set to “Automatic.”

    After trying these steps, attempt to add the printer again. If the error persists, it might be helpful to provide more context about your system, such as the printer model, operating system version, and any recent changes you’ve made. If needed, you could also consider reaching out to Microsoft support or the printer manufacturer’s support for further assistance.

    HP Printer Technical Support Phone Number Salford

    printer technical support
    16Aug, 2023
    What is error code 32 printer?

    Error code 32 on a printer typically refers to a “Paper Jam” error. This means that the printer has detected a paper jam or some other obstruction within the paper path that is preventing it from feeding or printing properly. The error code might be displayed on the printer’s control panel or on your computer screen when you try to print.

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    Here’s what you can do to resolve a paper jam error (error code 32) on your printer:

    Check for Paper Jams: Open all the access panels and trays on your printer and visually inspect for any jammed paper. Gently remove any stuck paper, taking care not to tear it. Be sure to remove all torn pieces as even small fragments can cause further jams.

    Follow the Manual: Refer to your printer’s manual for specific instructions on how to clear paper jams. Different printer models might have slightly different methods for accessing the paper path and removing jams.

    Reset the Printer: After removing the jammed paper. Turn off the printer, unplug it from the power source, and wait for a minute or two. Then plug it back in and turn it on. This can help reset the printer’s internal sensors.

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    Clean Paper Feed Rollers: Over time, paper dust and debris can accumulate on the paper feed rollers, causing feed problems. Gently clean the rollers with a lint-free cloth dampened with water. Make sure the rollers are dry before loading the paper.

    Check Paper Quality: Ensure that you’re using the correct type and size of paper for your printer. Low-quality or incorrectly loaded paper can contribute to paper jams.

    Check for Foreign Objects: Look inside the printer’s paper path for any foreign objects like paper clips, staples, or dust that might be causing obstructions.

    Perform a Firmware Update: Outdated printer firmware can sometimes contribute to paper jam errors. Visit the manufacturer’s website to check for firmware updates for your printer model.

    Verify Paper Guides and Trays: Make sure the paper guides in the paper trays are properly adjusted to the paper size you’re using. Also, ensure that the paper is loaded neatly and within the specified paper capacity.

    If you’ve tried these steps and are still encountering the error code 32 or are having persistent paper jam issues. It’s recommended to refer to your printer’s user manual or contact the printer manufacturer’s customer support for further assistance.

    Refilled Cartridges
    16Aug, 2023
    How To Get HP Printer To Recognize Refilled Cartridges?

    HP printers are designed to work best with genuine HP cartridges, and they often have mechanisms in place to detect refilled or non-HP cartridges. However, there are some steps you can try to get your HP printer to recognize refilled cartridges:

    Reset the Cartridges: Turn off the printer and unplug it from the power source. Remove the refilled cartridges and gently clean the contacts on both the cartridge and the printer using a lint-free cloth or cotton swab dipped in distilled water. Allow them to dry completely. Reinsert the cartridges, plug the printer back in, and turn it on.

    Use Cartridge Reset Chips: Some refillable cartridges come with reset chips that need to be replace or reset after refilling. Check if your refilled cartridges have such chips and follow the manufacturer’s instructions for resetting them.

    Perform a Printer Reset: Turn off the printer and unplug it from the power source. While the printer is unplugged, press and hold the power button for about 15 seconds. Then plug the printer back in and turn it on. This can sometimes reset any internal cartridge detection settings.

    Bypass the Cartridge Monitoring: Some HP printers allow you to bypass the cartridge monitoring system. Search for your printer model and “cartridge override” or “cartridge bypass” instructions online. Keep in mind that this might vary depending on your printer model.

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    Update Firmware/Drivers: Check if there are any firmware updates or driver updates available for your printer model on the official HP website. Sometimes, updates can improve cartridge recognition.

    Contact the Refill Service Provider: If you had your cartridges refilled at a third-party refill service. They might be able to provide guidance or solutions to make the cartridges recognizable by your printer.

    Check for Printer Compatibility: Some HP printers are more accommodating of refilled cartridges than others. It’s possible that your printer model has limitations when it comes to using refilled cartridges.

    Consider Chip Resetters: There are chip resetter devices available in the market that can reset the chip on some refillable cartridges, making them recognizable by the printer. Check if such a device is compatible with your specific cartridges.

    Contact HP Support: If none of the above steps work, you might want to contact HP customer support for further assistance. They might have additional recommendations or solutions based on your printer model and the specific refilled cartridges you’re using.

    Keep in mind that using refilled cartridges might not always provide the same print quality and reliability as genuine HP cartridges. Additionally, some printers might still reject cartridges despite your efforts. If you continue to face issues, you might consider using genuine HP cartridges to ensure optimal performance and compatibility with your printer.

    HP support UK
    16Aug, 2023
    How To Fix HP Printer Cartridge Problems?

    HP printer cartridge problems can be frustrating, but they are often fixable with a few troubleshooting steps. Here are some common solutions to address cartridge-related issues with your HP printer:

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    HP Printer Cartridge Problems

    Check for Cartridge Errors on Display: If your printer has a display panel, it might show an error message related to the cartridge issue. Read and understand the error message to get a better idea of what’s wrong.

    Reinsert the Cartridges: Sometimes, cartridges can become slightly dislodged. Turn off the printer and open the cartridge access door. Gently remove the cartridges and then reinsert them properly, making sure they snap into place securely.

    Check Cartridge Compatibility: Ensure that the cartridges you’re using are compatible with your specific printer model. Using incorrect or non-HP cartridges can cause compatibility issues.

    Inspect for Protective Tape: Many HP ink cartridges come with a protective tape or seal that needs to be removed before installation. Check to make sure you’ve removed any protective covering from the cartridges.

    Clean Cartridge Contacts: Ink residue or dust on the cartridge contacts can interfere with proper communication between the cartridge and the printer. Gently clean the contacts using a lint-free cloth or cotton swab dipped in distilled water. Allow the contacts to dry before reinserting the cartridges.

    Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Then plug the printer back in and turn it on. This can often help reset any internal errors.

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    Update Firmware/Drivers: Outdated firmware or printer drivers can sometimes cause cartridge-related issues. Visit the official HP website to check for firmware updates and install the latest printer drivers.

    Perform a Hard Reset: If other steps don’t work, perform a hard reset by turning off the printer and unplugging it. Hold down the power button for 15 seconds, then plug the printer back in and turn it on.

    Try Different Cartridges: If you have access to another set of cartridges. Try using them to see if the problem persists. This can help determine if the issue is with the cartridges themselves or with the printer.

    Contact HP Support: If none of the above steps resolve the issue. It’s a good idea to reach out to HP customer support. They can provide further guidance and assistance, and if needed, arrange for repairs or replacements.

    Remember that the exact steps might vary based on your specific HP printer model. If you’re unsure about any step, refer to your printer’s manual or visit HP’s official support website for detailed instructions tailored to your printer model.

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    printer technical support
    16Aug, 2023
    How do I reset my Canon Pixma printer?

    The process to reset a Canon PIXMA printer can vary depending on the specific model you have. However, there’s a general method that you can try:

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    Power Off: Ensure that your printer is turned off.

    Hold the Stop/Reset Button: Locate the “Stop” or “Stop/Reset” button on your printer’s control panel. Press and hold this button.

    Power On the Printer: While holding the “Stop/Reset” button, press and hold the power button to turn the printer on. Keep holding the “Stop/Reset” button as you do this.

    Continue Holding: After turning on the printer, continue holding the “Stop/Reset” button for about 5-10 seconds. You might see the printer’s lights or display panel flash or change during this time.

    Release the Button: After the time has passed, release the “Stop/Reset” button. The printer might show some initial startup messages or lights.

    Navigate Menus (If Necessary): Depending on your printer model, you might need to navigate through the control panel menu using arrow buttons or other controls. Look for a “Reset” or “Factory Reset” option. If you find such an option, select it using the appropriate buttons and follow the prompts to confirm the reset.

    Power Cycle: Once the reset is complete, turn off the printer and unplug it from the power source for about 10-15 seconds. Then plug it back in and turn it on.

    Please note that the exact steps and button names can vary based on your specific Canon PIXMA printer model. If you’re not sure about the steps for your printer, I recommend referring to your printer’s user manual. The manual should provide detailed instructions on how to perform a reset or factory reset for your specific model.

    Additionally, keep in mind that performing a factory reset will often erase personalized settings and configurations, so you might need to set up your printer again after the reset. If you’re still unsure about the process, you can also reach out to Canon printer technical support UK for assistance.

    HP support UK
    16Aug, 2023
    How do I clear the error message on my Canon printer?

    Clearing error messages on a Canon printer can vary depending on the specific error you’re encountering. However, here are some general steps you can follow to try and clear common error messages:

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    Check the Display Panel: Your Canon printer should have a display panel that shows the error message. Make sure you read and understand the error message displayed. It might give you a clue about what’s wrong.

    Power Cycle: Sometimes, errors can be cleared by simply turning off the printer, waiting for a few seconds, and then turning it back on. This can reset the printer’s internal components.

    Check for Paper Jams: If the error message indicates a paper jam, carefully open the printer and check for any jammed paper. Gently remove any paper you find, making sure not to tear it.

    Check Ink or Toner Levels: If the error message is related to ink or toner levels, check to see if any cartridges are low or empty. Replace them if necessary.

    Reset or Restart: Some Canon printers have a reset option in their settings menu. You might be able to find this in the printer’s control panel or through the printer’s software on your computer.

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    Update Firmware/Drivers: Outdated firmware or drivers can sometimes cause errors. Visit Canon’s official website and check for any available updates for your printer model.

    Perform a Hard Reset: For more persistent issues, you might need to perform a hard reset. This usually involves holding down certain buttons on the printer while turning it on. Refer to your printer’s manual for specific instructions on how to perform a hard reset for your model.

    Inspect for Obstructions: Check if there are any foreign objects obstructing the printer’s mechanisms. This can include pieces of paper, debris, or even small objects that have accidentally fallen into the printer.

    Contact Customer Support: If you’ve tried all the above steps and the error persists, it might be best to contact Canon printer technical support UK. They can provide specific troubleshooting steps for your printer model and help you further diagnose and resolve the issue.

    Remember that the steps to clear error messages can differ between different Canon printer models. It’s always a good idea to consult your printer’s manual or Canon’s official support resources for detailed instructions tailored to your specific printer model.