How do I fix error 0x00000bc4?
The error code “0x00000bc4” is a common issue that occurs when trying to install or add a printer on a Windows computer. This error is usually related to a problem with the printer driver installation. Here are some steps you can take to try and fix the “0x00000bc4” error:
Restart Your Computer: Sometimes, a simple restart can resolve driver-related issues. Restart your computer and try adding the printer again.
Use Windows Troubleshooter:
- Open the Windows Settings by pressing the Windows key + I.
- Go to “Update & Security” > “Troubleshoot.”
- Click on “Printer” under “Find and fix other problems” and run the troubleshooter.
Update Windows:
Make sure your Windows operating system is up to date. Outdated Windows versions might have compatibility issues with printer drivers.
Update Printer Drivers:
- Visit the printer manufacturer’s official website and download the latest drivers for your printer model.
- Uninstall the existing printer driver from your computer and then install the updated driver.
Remove Old Printer Entries:
- Press the Windows key + R to open the Run dialog.
- Type “printui /s /t2” (without quotes) and press Enter.
- In the “Print Server Properties” window, go to the “Drivers” tab.
- Remove any old or unused printer drivers.
Check Group Policy Settings:
- Press the Windows key + R to open the Run dialog.
- Type “gpedit.msc” (without quotes) and press Enter.
- Navigate to “Computer Configuration” > “Administrative Templates” > “Printers.”
- Check if the “Point and Print Restrictions” policy is enabled. If so, try disabling it and see if it resolves the issue.
Check User Account Control (UAC):
- Temporarily disable UAC and try adding the printer again.
- If it works, you can re-enable UAC afterward.
Run SFC and DISM Commands:
- Open Command Prompt as an administrator.
- Run the following command to check and repair system files: sfc /scannow
- If issues are found, run the following command to repair the Windows image: DISM /Online /Cleanup-Image /RestoreHealth
Check for Printer Spooler Service:
- Open Services by pressing Windows key + R, typing “services.msc,” and pressing Enter.
- Locate the “Print Spooler” service, make sure it’s running, and set to “Automatic.”
After trying these steps, attempt to add the printer again. If the error persists, it might be helpful to provide more context about your system, such as the printer model, operating system version, and any recent changes you’ve made. If needed, you could also consider reaching out to Microsoft support or the printer manufacturer’s support for further assistance.