HP Printer Archives | Printer Support Phone Number UK

3Nov, 2023

How do I connect my HP printer to WIFI?

To connect your HP printer to Wi-Fi, you’ll need to follow these general steps:

Check Your Printer: Make sure your HP printer has built-in Wi-Fi capabilities. Not all HP printers have wireless functionality, so consult your printer’s manual or check the HP website to confirm.

Prepare Your Network: Ensure that your Wi-Fi network is up and running, and you have the Wi-Fi network name (SSID) and password (security key) handy.

Power On Your Printer: Turn on your HP printer and make sure it’s in a ready state.

Display Screen or Control Panel: Many HP printers have a touchscreen display or control panel. Use this to navigate the settings. The specific steps may vary depending on your printer model, but look for a “Wireless” or “Network” setup menu.

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Wi-Fi Setup Wizard: Typically, you’ll find a “Wireless Setup Wizard” option in the printer’s menu. Select this option to begin the setup process.

Select Your Network: The setup wizard will scan for available Wi-Fi networks. When your network appears in the list, select it.

Enter Network Credentials: You will be prompted to enter your Wi-Fi network’s password (security key). Type it in using the printer’s keyboard or touchscreen.

Connect to the Network: Once you’ve entered the correct Wi-Fi password, the printer will attempt to connect to the network. It may take a moment, and you might see a confirmation message when it’s successful.

Print a Test Page: To verify that your printer is connected correctly, you can print a test page. This step is often offered in the setup process.

Complete the Setup: Follow any additional on-screen instructions to complete the Wi-Fi setup.

Confirm the Connection: You can check the printer’s connection status on the printer’s control panel or by printing a network configuration page. This page will show your printer’s IP address, which you can use to confirm the connection.

Once your HP printer is connected to your Wi-Fi network, you can print wirelessly from any device on the same network. Make sure your computer or mobile device is also connected to the same Wi-Fi network to print successfully. If you encounter any issues during the setup process, consult your printer’s manual or the HP support website for troubleshooting tips specific to your printer model.

7Oct, 2023

How to reset HP printer?

Reset HP printer can mean different things depending on what you want to achieve. There are a few types of resets you might need to perform:

Power Cycle Reset:

This is the most basic form of resetting an HP printer. It involves turning the printer off and then back on to clear minor issues.
Simply power off the printer by pressing the power button, wait for a minute, and then turn it back on.

Factory Reset (Restoring to Default Settings):

A factory reset will restore your HP printer to its default settings, erasing any custom settings or configurations.
Access the printer’s control panel or menu on the printer itself.
Navigate through the settings to find the “Restore Defaults” or “Factory Reset” option. The exact location and wording of this option may vary depending on your HP printer model.

Follow the on-screen prompts to confirm the reset.

Network Settings Reset:

If you need to reset the network settings of your HP printer, follow these steps:

Access the printer’s control panel or menu.
Look for the network settings or wireless settings option.
Select “Restore Network Settings” or a similar option.
Follow the on-screen prompts to confirm the network reset.

Ink Cartridge Reset:

If you’ve replaced an ink cartridge and the printer is not recognizing it, you may need to perform a reset of the ink cartridges. Refer to your printer’s manual for specific instructions on how to reset ink cartridges.

Hard Reset (Last Resort):

A hard reset should be considered as a last resort, as it can result in data loss and should only be performed if other troubleshooting steps have failed.
To perform a hard reset, you typically need to access the printer’s service or hidden menu. This involves pressing specific buttons or key sequences, which can vary depending on the model of your HP printer. Consult your printer’s manual or HP’s official support resources for instructions on how to perform a hard reset.

It’s important to note that performing a factory reset or a network reset will erase your printer’s configurations, such as Wi-Fi settings and custom settings. Ensure you have this information on hand before performing a reset, so you can reconfigure the printer as needed.

For specific instructions on how to reset your particular HP printer model, refer to the printer’s manual or visit the official HP website or customer support for guidance tailored to your printer’s model.

6Oct, 2023

How do I contact HP support UK by phone?

HP’s contact information may have changed. To contact HP support in the UK by phone, follow these general steps:

Visit the HP UK website: Go to the official HP UK website, which is www.hp.com/uk.

Navigate to the Support Page: Look for a “Support” or “Contact Us” option on the website. You can often find this in the top navigation menu or at the bottom of the page.

Find the Contact Information: On the support page, you should find contact information for HP Printer Technical Support. This may include a phone number, email address, or a live chat option. Look for the phone number for product support or customer service.

Dial the Phone Number: Once you have located the phone number, simply dial it using your phone. Be prepared to provide your product’s serial or model number, so they can assist you more efficiently.

Follow the Prompts: When you call, you may be directed through a series of automated prompts before speaking to a customer support representative. Follow the instructions to reach the right department for your issue.

Explain Your Issue: When you connect with a representative, explain your issue or question, and they will assist you accordingly.

It’s a good idea to double-check the HP UK website for the most current contact information. Additionally, you can search for “HP UK support phone number” in a search engine to find the most up-to-date contact details.

21Sep, 2023

Why is my HP printer not connecting to WIFI?

There can be several reasons why your HP printer is not connecting to Wi-Fi. Troubleshooting the issue may involve checking both your printer and your Wi-Fi network. Here are some steps you can follow to diagnose and potentially resolve the problem:

Check Wi-Fi Network: Ensure that your Wi-Fi network is working correctly. You can do this by connecting other devices, such as a laptop or smartphone, to the same Wi-Fi network to verify that it’s operational.

Printer Placement: Ensure that your printer is placed within range of your Wi-Fi router. If it’s too far away, the Wi-Fi signal might not be strong enough for a stable connection.

Wi-Fi Signal Strength: Check the signal strength on your printer. Most printers have a signal indicator. If the signal is weak, consider moving the printer closer to the router or using a Wi-Fi extender.

Restart Your Printer: Sometimes, simply turning your printer off and then back on can resolve connectivity issues. Give it a minute or two before turning it back on.

Restart Your Router: Similarly, try restarting your Wi-Fi router. Unplug it from the power source, wait for about 30 seconds, and then plug it back in. Wait for it to fully reboot before attempting to connect your printer.

Update Printer Firmware: Check if there are any firmware updates available for your HP printer. Manufacturers often release updates to address connectivity issues and improve performance.

Check Wi-Fi Password: Ensure that you’re entering the correct Wi-Fi password on your printer. Double-check for typos.

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Network Name (SSID): Make sure your printer is trying to connect to the correct Wi-Fi network. Sometimes, printers may detect neighboring networks with similar names.

Security Settings: Check your router’s security settings. Some printers may have trouble connecting to Wi-Fi networks with advanced security configurations. You can try temporarily disabling security settings as a troubleshooting step (but remember to re-enable them afterward).

Network Band: Some printers may only support specific Wi-Fi bands (e.g., 2.4GHz or 5GHz). Ensure your printer is compatible with the band your network is using and try switching bands if necessary.

Printer’s Wireless Settings: Access your printer’s settings menu to review its wireless settings. You may need to reset the network settings and set up the Wi-Fi connection again.

Firewall/Antivirus: Check your computer’s firewall or antivirus settings. Sometimes, they can block the printer from connecting to the network. Temporarily disabling them for troubleshooting purposes can help identify the issue.

Printer Reset: Consider performing a factory reset on your printer to clear any network-related settings issues. Refer to your printer’s manual for instructions on how to do this.

Contact HP Support: If you’ve tried the above steps and your printer still won’t connect to Wi-Fi, it may be a hardware or software issue specific to your printer model. In this case, contact HP Printer Support London for further assistance.

Remember to document any changes you make to your printer or network settings, as this can be helpful if you need to seek assistance from HP support or a technician.

4Sep, 2023

Why is my HP printer flashing E and 0?

An E0 error code on an HP printer typically indicates a paper jam or a paper-related issue. When this error occurs, the printer’s sensors detect a problem with the paper feed or paper path. Here are the steps to troubleshoot and resolve the E0 error:

Turn Off the Printer: Start by turning off the printer and disconnecting it from the power source. This ensures your safety while troubleshooting and prevents any potential damage to the printer.

Check for Paper Jams: Open the printer’s cover or access panel and carefully inspect the paper path for any jammed or crumpled paper. Gently remove any paper that you find. Ensure that there are no small bits of torn paper left behind that could trigger the error again.

Check the Paper Tray: If your printer has a paper tray or cassette. Make sure the paper in the tray is aligned properly and not overfilled. Adjust the paper guides to match the paper size you are using.

Check the Rear Tray (if applicable): Some HP printers have a rear paper feed tray. Ensure that there are no obstructions or paper jams in the rear tray.

Reset the Printer: After clearing any paper jams or obstructions, reconnect the printer to the power source and turn it on. Sometimes, simply resetting the printer can clear the error.

Check for Foreign Objects: Inspect the printer’s paper path for any foreign objects, such as paper clips or debris, that might be causing the error.

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Clean the Rollers: Over time, paper dust and debris can accumulate on the printer’s rollers, leading to paper feed problems. Use a lint-free cloth lightly dampened with water to clean the rollers. Be sure they are completely dry before using the printer again.

Perform a Printer Self-Test: Some HP printers have a self-test or diagnostic mode that can help identify the source of the problem. Refer to your printer’s user manual for instructions on how to access and perform a self-test.

Check for Sensor Issues: If the problem persists, there may be an issue with one of the paper sensors in the printer. This may require professional service, so contact HP’s customer support or a certified technician for further assistance.

Avoid Overloading the Tray: Make sure you do not overfill the paper tray or cassette with too many sheets, as this can lead to paper jams.

The E0 error code is usually related to a physical issue with paper handling. The steps above should help you identify and resolve the problem. If you’re unable to clear the error after following these steps. It’s advisable to contact HP customer support or a qualified technician for further assistance.

4Sep, 2023

How do I fix the yellow line on my HP printer?

A yellow line or streak on printed documents from an HP printer can be caused by various issues, including a dirty printhead, a faulty ink cartridge, or paper feed problems. Here are some steps to help you troubleshoot and fix the issue:

Inspect the Printed Page: Examine the printed page carefully to determine the location and width of the yellow line. This information can help pinpoint the cause of the problem.

Clean the Printhead: Over time, the printhead can accumulate dried ink or debris, leading to streaks or lines on the printout. Many HP printers have a printhead cleaning utility in their settings or on the control panel. Run the printhead cleaning process to see if it resolves the issue. Refer to your printer’s user manual for specific instructions on how to clean the printhead.

Check the Ink Cartridges:

Ensure that the yellow ink cartridge is correctly install in its slot. Make sure it’s securely snapped into place.
Check the ink level in the yellow cartridge. If it’s low or empty, replace it with a new one.
Sometimes, ink cartridges can become clogged or dried out. If cleaning the printhead doesn’t work, you may need to clean or replace the yellow ink cartridge.

Use Genuine HP Ink Cartridges: Using genuine HP ink cartridges is crucial for optimal print quality. Non-genuine or refilled cartridges can sometimes cause printing problems.

Check Paper Quality and Loading:

Ensure that you are using the correct type and size of paper recommended for your printer.
Check the paper tray for any misaligned or curled paper. Straighten or replace any damaged paper.
Ensure that the paper guides in the tray are properly adjusted to hold the paper in place.

Update Printer Drivers: Outdated or incompatible printer drivers can sometimes lead to print quality issues. Visit the HP website and download the latest printer drivers for your specific model.

Run a Print Quality Diagnostic Test: Many HP printers have built-in diagnostic tests that can help identify and resolve print quality issues. Refer to your printer’s user manual for instructions on how to run a print quality test.

Clean the Printer Rollers: Dirty or worn-out printer rollers can cause streaks or lines on printed pages. Use a lint-free cloth lightly dampened with water to clean the rollers. Be sure they are completely dry before using the printer again.

Inspect the Imaging Drum (for Laser Printers): If you have an HP laser printer, inspect the imaging drum for any damage or contamination. If necessary, replace the imaging drum following the manufacturer’s guidelines.

Contact HP Support: If none of the above steps resolve the issue, or if you suspect a hardware problem, it’s advisable to contact HP Printer Technical Support UK or a certified technician for further assistance. They may be able to diagnose and repair the problem or provide additional guidance.

Keep in mind that printer maintenance and troubleshooting can vary depending on the specific model of your HP printer. Always refer to your printer’s user manual or visit HP’s official support website for model-specific instructions and troubleshooting resources.

2Sep, 2023

How do I fix my printer if it’s not connecting to Wi-Fi?

If your printer is not connecting to Wi-Fi, you can follow these steps to troubleshoot and fix the issue:

Check Wi-Fi Signal:

Ensure that your Wi-Fi network is working correctly and that other devices can connect to it without any issues.

Printer Placement:

Make sure your printer is within the range of your Wi-Fi router. If it’s too far away, the signal may be weak or unreliable.

Restart Your Printer:

Turn off the printer, wait for a minute, and then turn it back on. Sometimes, a simple reboot can resolve connectivity issues.

Check Wi-Fi Settings on the Printer:

Access the printer’s control panel or menu and navigate to the Wi-Fi or Network settings. Verify that Wi-Fi is enabled and that it’s set to the correct network name (SSID) and password.

Reconnect to Wi-Fi:

If your printer was previously connected to Wi-Fi but is no longer connected, you may need to re-enter your Wi-Fi credentials. Go to the Wi-Fi settings on the printer and select your network. Enter the Wi-Fi password if prompted.

Wi-Fi Channel and Band:

Ensure that your Wi-Fi router is not using a channel or band that is incompatible with your printer. Some older printers may not support 5GHz Wi-Fi bands. Try switching your router to a 2.4GHz band if applicable.

Security Settings:

Check if your Wi-Fi network has any advanced security settings, such as MAC address filtering, that might be blocking the printer from connecting. If so, add the printer’s MAC address to the allowed devices list in your router settings.

Update Printer Firmware:

Visit the manufacturer’s website and check for firmware updates for your printer. Outdated firmware can sometimes cause connectivity problems.

Reset Network Settings:

If you’ve tried all of the above and still can’t connect, you may need to reset the network settings on your printer. This will remove any saved Wi-Fi information, and you’ll need to reconfigure the Wi-Fi settings from scratch.

Router Troubleshooting:

Restart your Wi-Fi router to ensure it’s functioning correctly. You can also check the router’s settings for any specific firewall rules or security settings that might be blocking the printer.

Printer Support and Documentation:

Consult your printer’s user manual or visit the manufacturer’s website for specific instructions related to Wi-Fi setup and troubleshooting for your printer model.

Contact Support:

If you’ve exhausted all troubleshooting steps and the printer still won’t connect to Wi-Fi, contact the printer manufacturer’s customer support for further assistance.
Remember that the exact steps and options may vary depending on your printer’s make and model, so it’s essential to consult your printer’s documentation for specific guidance.

29Aug, 2023

What is printer error 0x61000f6?

Printer error 0x61000f6 is a common error that can occur on HP printers. It’s associated with various issues related to printing, scanning, or communication problems between the printer and the computer. Here are some steps you can take to troubleshoot and potentially resolve the “0x61000f6” error:

Printer error 0x61000f6

Restart the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then plug it back in and turn it on. This can often clear temporary glitches.

Check for Paper Jams: Open the printer’s cover and check for any paper jams or obstructions in the paper path. Remove any jammed paper carefully and make sure there are no small bits of paper left inside the printer.

Inspect Ink Cartridges: Ensure that the ink cartridges are properly installed and are not empty or low on ink. Replace any cartridges that are empty or low.

Printhead Alignment and Cleaning: Some HP printers have options for printhead alignment and cleaning. These options can be found in the printer’s settings or control panel. Running printhead alignment and cleaning routines might help resolve the error.

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Update Firmware and Drivers: Check the HP website for any available firmware updates for your printer model. Outdated firmware can sometimes cause errors. Additionally, make sure you have the latest printer drivers installed on your computer.

Clear Print Queue: If there are any pending print jobs in the print queue, clear them to ensure that no corrupted print job is causing the error.

Restart Computer: Sometimes the issue might be on the computer’s side. Restart your computer to ensure that there are no temporary software glitches affecting communication with the printer.

Check Network Connection (if applicable): If your printer is connected over a network, ensure that the network connection is stable and the printer’s IP address is correctly configured.

Perform a Hard Reset: If none of the above steps work, you can try performing a hard reset on the printer. This involves disconnecting the power cord while the printer is on, holding the power button for about 15 seconds, and then reconnecting the power cord and turning the printer back on.

Contact Support: If the error persists after trying these steps, it might be a more complex issue that requires professional assistance. Contact HP support or visit an authorized service center for further help.

Remember that the exact steps and solutions might vary based on your specific printer model and the underlying cause of the error.

28Aug, 2023

How do I fix my HP printer e9 error?

The “E9” error on an HP printer is usually related to an issue with the ink cartridges or the printhead. This error might occur when the printer is having trouble recognizing the cartridges, detecting ink levels, or properly communicating with the printhead. Here are some steps you can take to try and fix the HP printer E9 error:

Check Ink Cartridges: Ensure that the ink cartridges are properly installed in their respective slots. Open the printer’s cover and gently reseat the cartridges to make sure they are securely in place.

Replace Cartridges: If the cartridges are old or have been refill, they might be causing the error. Try replacing the cartridges with new, genuine HP cartridges.

Clean Cartridge Contacts: If the cartridge contacts are dirty or have residue on them, it can cause communication errors. Carefully remove the cartridges and clean the contacts using a soft, lint-free cloth dampened with distilled water. Make sure the contacts are completely dry before reinserting the cartridges.

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Reset Printer: Turn off the printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on. This can sometimes reset the printer’s internal memory and clear errors.

Update Firmware: Check the HP website for any available firmware updates for your printer model. Outdated firmware can sometimes cause errors, and updating it might resolve the issue.

Printhead Cleaning: If the error persists, the printhead might be clogged or dirty. Many HP printers have a built-in printhead cleaning function in the printer’s settings or control panel. Run the printhead cleaning utility to see if it helps.

Printhead Alignment: Some printers require regular printhead alignment to ensure proper printing. Check your printer’s manual for instructions on how to perform printhead alignment.

Contact HP Support: If none of the above steps resolves the E9 error, it might be a more complex issue with the printer’s hardware or electronics. In this case, it’s best to contact HP’s official customer support for further assistance or to schedule a repair.

Keep in mind that error codes and troubleshooting steps might vary depending on your specific printer model. It’s a good idea to consult your printer’s manual or visit the HP support website for model-specific information.

28Aug, 2023

What is printer error code 49?

Printer error code 49 typically refers to a firmware communication error on HP printers. It’s a common error that can occur due to various reasons, such as corrupted print jobs, outdated firmware, or issues with printer drivers.

Printer error code 49 can manifest in different ways, and the exact troubleshooting steps can vary based on the printer model and the underlying cause of the error. However, here are some general steps you can take to address this error:

Restart the Printer: Sometimes, a simple restart can resolve communication errors. Turn off the printer, wait for a few seconds, and then turn it back on.

Clear Print Queue: If the error occurred while processing a print job, clear the print queue on both your computer and the printer itself. This can help remove any corrupted print jobs causing the issue.

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Update Firmware: Outdated firmware can lead to communication errors. Visit the official HP website, locate your printer model, and check if there’s a firmware update available. If so, follow the instructions to update the firmware.

Check Connectivity: Ensure that the printer is properly connected to your computer or network. If it’s a network printer, check the network settings and make sure the printer’s IP address is correctly configured.

Update Printer Drivers: Outdated or incompatible printer drivers can also cause communication errors. Visit the official HP website to download and install the latest printer drivers for your operating system.

Disconnect Additional Devices: Sometimes, having multiple devices connected to the printer (such as USB drives or memory cards) can cause conflicts. Try disconnecting any unnecessary devices and see if the error persists.

Remove and Reinstall Printer: Remove the printer from your computer’s list of installed devices and then reinstall it. This can help refresh the printer settings and driver configurations.

Factory Reset: As a last resort, you might consider performing a factory reset on the printer. However, keep in mind that this will revert all settings to their defaults, so make sure to back up any important configurations.

If the error persists after trying these steps, it might be a good idea to contact HP support or consult the printer’s manual for specific troubleshooting steps tailored to your model. Keep in mind that the exact steps might vary based on the printer’s model and the firmware version you’re dealing with.

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Follow the on-screen prompts to confirm the reset.

Check the Ink Cartridges:

Check Paper Quality and Loading:

Update Printer Firmware:

Printer error 0x61000f6