Canon Printer Archives | Printer Support Phone Number UK

3Nov, 2023

How do I fix my printer from offline mode?

If your printer is showing as “offline” and you want to get it back online, here are some steps to help you troubleshoot and resolve the issue:

Check Physical Connections:

Ensure that your printer is powered on and properly connected to the computer or network. Make sure all cables and connections are secure.

Restart Your Printer:

Turn off your printer, wait for a minute, and then turn it back on. This simple step can often resolve temporary issues.

Restart Your Computer:

Sometimes, the issue might be on the computer’s end. Restart your computer and see if the printer comes back online after the restart.

Check Printer Status:

Open the “Devices and Printers” or “Printers & Scanners” window on your computer. Locate your printer in the list, and check if it’s listed as “offline.” If it is, right-click on the printer and select “See what’s printing.” In the print queue window, go to the “Printer” menu and uncheck “Use Printer Offline” if it’s checked.

Clear Print Queue:

Sometimes, a stuck print job can put your printer offline. In the print queue window mentioned in the previous step, cancel or delete any pending print jobs.

Check Network Connection:

If your printer is a network printer, ensure that it is connected to the Wi-Fi network properly. You can verify this through your printer’s control panel or its web interface.

Restart Print Spooler (Windows):

On a Windows computer, you can try restarting the Print Spooler service, which manages print jobs. Press Win + R, type “services.msc,” and press Enter. Locate “Print Spooler,” right-click it, and select “Restart.”

Update or Reinstall Printer Drivers:

Outdated or corrupted printer drivers can cause issues. Visit the manufacturer’s website (in this case, HP) to download and install the latest drivers for your printer model.

Disable and Re-enable the Printer (Windows):

In the “Devices and Printers” or “Printers & Scanners” window, right-click on your printer and select “Remove device” or “Remove.” Then, click “Add a printer or scanner” and follow the on-screen instructions to reinstall the printer.

Check for Software Updates (Mac):

If you’re using a Mac, ensure that you have the latest software updates. Go to “Apple Menu” > “System Preferences” > “Software Update.”

Use the Printer’s Control Panel (If Available):

Some printers have a control panel that allows you to set the printer’s status. Check the printer’s manual for specific instructions.

Consult Printer Documentation:

Refer to your printer’s manual or visit the manufacturer’s support website for specific troubleshooting steps related to your printer model.

If you’ve tried all of these steps and your printer remains offline, you may need to contact your printer manufacturer’s support or consult their online resources for further assistance. The issue could be related to hardware problems or network configuration that requires more advanced troubleshooting.

8Oct, 2023

Why is my printer not connecting to the network?

There can be several reasons why your printer is not connecting to the network. Here are some common issues and troubleshooting steps to resolve them:

Weak or Unstable Wi-Fi Signal:

Ensure that your printer is within the range of your Wi-Fi network and that the signal strength is adequate. Move the printer closer to the router to test the connection.

Incorrect Network Credentials:

Double-check the SSID (Wi-Fi network name) and the network password (security passphrase). Even a small typo can prevent a successful connection.

Network Security Type Mismatch:

Ensure that the security type on the printer (WEP, WPA, WPA2) matches the security type of your Wi-Fi network.

Firewall or Security Software:

Sometimes, firewall or security software on your computer can block the printer’s connection to the network. Temporarily disable such software and try connecting your printer.

Router or Network Issues:

Restart your router. Sometimes, network issues can prevent devices from connecting. A router reboot can resolve this.

Printer and Router Compatibility:

Ensure that your printer and router are compatible. Older printers may not work with newer network standards.

MAC Address Filtering:

Check your router’s settings for MAC address filtering. If it’s enabled, you need to add your printer’s MAC address to the allowed devices list.

Printer Firmware Update:

Outdated printer firmware can sometimes cause connectivity issues. Check the manufacturer’s website for firmware updates.

Driver or Software Issues:

Ensure that you have the correct printer drivers installed on your computer. Outdated or incompatible drivers can disrupt network connectivity.

Printer IP Configuration:

If your printer has a static IP address, ensure it is correctly configured. Dynamic (DHCP) addressing is often more reliable.

Network Channel Interference:

Wi-Fi networks can sometimes interfere with each other, especially in crowded areas. Change your router’s Wi-Fi channel to a less congested one.

Printer Hardware Issues:

If all else fails, there may be a hardware issue with your printer’s network adapter. Contact the printer manufacturer’s support for assistance or consider using a wired connection if possible.

Reset the Printer:

As a last resort, you can perform a factory reset on the printer technical support and go through the network setup process again. Be aware that this will erase any custom settings on the printer.

It’s important to consult your printer’s manual and the manufacturer’s support resources for specific troubleshooting steps related to your printer model. Additionally, if you’re still unable to resolve the issue, reaching out to the printer technical support or a tech-savvy friend may be necessary to diagnose and fix the problem.

8Oct, 2023

How do I connect my printer to my network?

To connect your printer to your network, follow these general steps. The specific steps may vary slightly depending on your printer model, but these guidelines should work for most network-connected printers:

Prepare Your Printer:

Make sure your printers is in working condition, has power, and is displaying a ready status (not in an error state).

Network Requirements:

Ensure you have the necessary network information. You’ll typically need:

Your Wi-Fi network name (SSID).
The network’s security type (WEP, WPA, WPA2, etc.).
The network’s security passphrase (password).

Access the Printer’s Menu/Settings:

On your printer’s control panel or display, navigate to the settings or network menu. The exact location of these settings can vary by printers model.

Select Network Setup:

Look for an option like “Wireless Setup,” “Network Setup,” or “Wi-Fi Setup.”

Choose Your Network:

Your printer will display a list of available Wi-Fi networks. Select your network from the list.

Enter Network Credentials:

If your network is secured (which it should be), you’ll be prompted to enter the network’s security passphrase (password). Type this in using the printer’s keypad or touch screen.

Connect to the Network:

After entering the network credentials, the printer will attempt to connect to your Wi-Fi network. This process may take a minute or two.

Print a Network Configuration Page:

Some printers offer the option to print a network configuration page. If available, print this page to confirm that your printers has successfully connected to the network.

Test the Connection:

Print a test page or perform a test print to ensure the connection is working correctly.

Install Printer Drivers (If Necessary):

If your printers isn’t automatically recognize by your computer, you may need to install printers drivers. Most modern operating systems can automatically detect and install drivers for many printers models.

Set the Printer as the Default (Optional):

Once your printer is connect and drivers are install, you can set it as the default printers on your computer if you wish.

Print from Devices:

Your printer should now be accessible from any device connected to the same network. You can print from a computer, smartphone, or tablet as long as you’ve installed the necessary drivers or apps.

Please note that some printers offer additional setup options, such as using WPS (Wi-Fi Protected Setup) or NFC (Near Field Communication) for easy network connection. Consult your printer’s manual for specific instructions, and be prepared to consult the manufacturer’s website or printer technical support for detailed guidance if you encounter any issues during the setup process.

7Oct, 2023

How do I diagnose my printer and it is troubleshooting?

Diagnose and troubleshooting printer issues can be a bit of a process, but by following these steps, you can often identify and resolve the problem with your printer:

Check Power and Connections:

Make sure the printer is turned on and connected to a power source.
Ensure that all cables (USB, Ethernet, power) are securely connected.

Printer Display/Indicators:

Look at the printer’s display or indicator lights for error messages or warnings.

Print a Test Page:

Many printers have a self-test or diagnostic page function that can help identify issues. Check your printer’s manual for instructions on how to print a test page.

Driver and Software Issues:

Ensure that you have the correct and up-to-date printer drivers installed on your computer. You can usually download these from the manufacturer’s website.
Check for any software conflicts or error messages on your computer related to the printer.

Paper Jams:

Open the printer and check for paper jams. Remove any jammed paper carefully. Make sure there are no torn pieces left behind.

Ink or Toner Levels:

Check the ink or toner levels. If they are low or empty, replace the cartridges.

Print Queue:

Check the print queue on your computer to make sure there are no pending or stuck print jobs. Cancel any jobs that are not printing.

Network Issues (for Network Printers):

If you have a network printer, ensure that it’s connected to the network properly and has an IP address. Restart your router if necessary.

Check for Error Codes:

Note down any error codes or messages displayed on the printer. Look up the error code in the printer’s manual or on the manufacturer’s website to identify the issue.

Clean Printer Heads (Inkjet Printers):

If you have an inkjet printer, you can try cleaning the print heads through the printer software.

Firmware Updates:

Check if there are any firmware updates available for your printer on the manufacturer’s website. Updating the firmware can often resolve issues.

Reboot and Reset:

Sometimes, simply turning off the printer, unplugging it from the power source, waiting for a minute, and then plugging it back in can resolve minor issues.

Consult the User Manual:

The printer’s user manual often contains troubleshooting tips and solutions specific to your printer model.

Contact Support:

If you’ve tried all the above steps and the problem persists, it might be time to contact the printer manufacturer’s customer support for further assistance.

Remember that the specific steps and diagnose solutions can vary depending on your printer model and the issue you are facing. The user manual and the manufacturer’s support resources are your best sources for detailed guidance for diagnose.

4Sep, 2023

What is the error code e3 on the Canon printer?

Error code E3 on a Canon printer typically indicates a paper jam or a paper-related issue. When this error occurs, the printer’s sensors detect a problem with the paper feed or paper path. Here’s how to troubleshoot and resolve error code E3:

Turn Off the Printer: Start by turning off the printer and disconnecting it from the power source. This ensures your safety while troubleshooting and prevents any potential damage to the printer.

Check for Paper Jams: Open the printer’s cover or access panel and carefully inspect the paper path for any jammed or crumpled paper. Gently remove any paper that you find. Ensure that there are no small bits of torn paper left behind that could trigger the error again.

Check the Paper Tray: If your printer has a paper tray or cassette, make sure the paper in the tray is aligned properly and not overfilled. Adjust the paper guides to match the paper size you are using.

Check the Rear Tray (if applicable): Some Canon printers have a rear paper feed tray. Ensure that there are no obstructions or paper jams in the rear tray.

Reset the Printer: After clearing any paper jams or obstructions, reconnect the printer to the power source and turn it on. Sometimes, simply resetting the printer can clear the error.

Check for Foreign Objects: Inspect the printer’s paper path for any foreign objects, such as paper clips or debris, that might be causing the error.

Clean the Rollers: Over time, paper dust and debris can accumulate on the printer’s rollers, leading to paper feed problems. Use a lint-free cloth lightly dampened with water to clean the rollers. Be sure they are completely dry before using the printer again.

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Perform a Printer Self-Test: Some Canon printers have a self-test or diagnostic mode that can help identify the source of the problem. Refer to your printer’s user manual for instructions on how to access and perform a self-test.

Check for Sensor Issues: If the problem persists, there may be an issue with one of the paper sensors in the printer. This may require professional service, so contact Canon’s customer support or a certified technician for further assistance.

Avoid Overloading the Tray: Make sure you do not overfill the paper tray or cassette with too many sheets, as this can lead to paper jams.

Error code E3 is usually related to a physical issue with paper handling. The steps above should help you identify and resolve the problem. If you’re unable to clear the error after following these steps. It’s advisable to contact Canon printer support or a qualified technician for further assistance.

4Sep, 2023

What is error code E05 on the Canon printer?

Error code E05 on a Canon printer typically indicates an issue with one of the ink cartridges. This error is often associated with the “The FINE Cartridge cannot be recognized” message. Here’s how to troubleshoot and resolve error code E05:

Check the Ink Cartridges: Open the printer’s cover or access panel to access the ink cartridges. Ensure that they are correctly installed and securely seated in their respective slots.

Inspect for Protective Tape: New ink cartridges often come with a protective tape or seal that needs to be removed before installation. Check if any protective tape is still attached to the cartridges, and if so, carefully remove it.

Replace or Reinstall the Cartridges: If you have recently replaced one or more ink cartridges. It’s possible that the cartridge is not compatible or not recognized by the printer. In such cases, try reinstalling the original Canon cartridges or compatible cartridges that are specifically designed for your printer model.

Clean the Cartridge Contacts: Turn off the printer and unplug it from the power source. Gently remove the ink cartridges and inspect the metal contacts (the gold or copper-colored areas) on both the cartridge and the printer. If you see any dirt or residue, use a lint-free cloth or cotton swab lightly moistened with distilled water to clean them. Make sure the contacts are completely dry before reinstalling the cartridges.

Perform a Printer Reset: To reset the printer and clear the error, unplug it from the power source and leave it disconnected for a few minutes. Then, plug it back in and turn it on.

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Check for Firmware Updates: Sometimes, firmware updates released by Canon can address compatibility issues with ink cartridges. Visit Canon’s official website and check if there are any available firmware updates for your printer model. If so, follow the instructions to update the firmware.

Try Different Cartridges: If the error persists, it’s possible that one or more of your ink cartridges are faulty or incompatible. Try replacing the problematic cartridge(s) with new, genuine Canon cartridges or a known compatible brand.

Contact Canon Support: If you’ve tried all the above steps and error code E05 still appears. It’s advisable to contact Canon customer support for further assistance. They may provide additional troubleshooting steps or recommend a service center for further diagnosis and repair.

Keep in mind that using non-genuine or refilled ink cartridges can sometimes lead to compatibility issues and errors. It’s usually recommended to use genuine Canon ink cartridges to ensure proper functionality and avoid such errors.

4Sep, 2023

How do I skip errors on the Canon printer?

Skipping or bypassing errors on a Canon printer can depend on the specific error message or issue you’re encountering. Canon printers may display various error messages for different problems, such as paper jams, ink cartridge issues, connectivity problems, or hardware malfunctions. Here are some general steps you can try to skip or resolve common Canon printer errors:

Check the Error Message: First, identify the specific error message or code that your Canon printer is displaying. This will help you determine the nature of the problem.

Restart the Printer: Sometimes, a simple power cycle can resolve minor errors. Turn off the printer, unplug it from the power source, wait a minute or two, and then plug it back in and turn it on.

Clear Paper Jams: If the error message indicates a paper jam, carefully open the printer cover and remove any jammed paper. Make sure to follow the manufacturer’s instructions for clearing paper jams.

Check Ink Cartridges: If the error is related to ink cartridges. Ensure that they are properly installed and have enough ink. You may need to replace empty or low-ink cartridges.

Restart Your Computer: If you’re trying to print from a computer, restarting your computer may resolve connectivity issues.

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Update Printer Drivers: Outdated or incompatible printer drivers can cause errors. Visit Canon’s official website and download the latest drivers for your printer model.

Check for Firmware Updates: Canon periodically releases firmware updates for their printers. Updating the printer’s firmware may resolve certain errors.

Perform a Factory Reset: As a last resort, you can try performing a factory reset on your printer. However, this should only be done if you’ve exhausted all other troubleshooting options, as it will erase all custom settings and configurations.

Contact Canon Support: If none of the above steps work and the error persists, it’s a good idea to contact Canon’s customer support or refer to the printer’s user manual for specific error code explanations and troubleshooting steps.

Seek Professional Help: If you’re unable to resolve the error on your own. Consider taking the printer to a Canon service center or contacting a certified technician for repairs.

Remember that it’s important to handle your printer and its components carefully to avoid causing further damage. Always follow the manufacturer’s instructions and safety guidelines when attempting to resolve errors. Additionally, if your printer is still under warranty. It’s advisable to contact Canon support to avoid voiding the warranty by attempting repairs on your own.

2Sep, 2023

Why is my wireless printer connected but not printing?

If your wireless printer is connected to your Wi-Fi network but not printing, there could be several reasons for this issue. Here are some troubleshooting steps to help you resolve the problem:

Check Printer Status:

First, check the printer’s display panel or status lights for any error messages or warnings. These can provide valuable information about the issue.

Printer Queue:

Ensure that there are no pending print jobs in the print queue. Sometimes, print jobs may get stuck, preventing new print jobs from going through.

Restart the Printer:

Turn off the printer, wait for a minute, and then turn it back on. This simple step can often resolve connectivity or communication issues.

Check Wi-Fi Connection:

Verify that the printer is still connected to your Wi-Fi network. You can usually do this through the printer’s menu or settings. Make sure it’s connected to the correct network.

Wi-Fi Signal Strength:

Ensure that the printer is within range of your Wi-Fi router and that the Wi-Fi signal is strong enough. Weak or unstable Wi-Fi signals can disrupt printing.

Printer Offline Status:

Sometimes, the printer may appear as “offline” on your computer. To change its status to “online,” go to the “Devices and Printers” or “Printers & Scanners” section in your computer’s settings, right-click on your printer, and select “Set as default printer” or “Use printer online,” depending on your operating system.

Driver and Software:

Confirm that you have installed the correct printer drivers and software for your operating system. Outdated or incompatible drivers can cause printing problems. Visit the printer manufacturer’s website to download the latest drivers if needed.

Check Printer Queue:

Go to your computer’s print queue and make sure the correct printer is selected as the default printer. Also, check if there are any print jobs stuck in the queue. Cancel any pending print jobs.

Security Software:

Some security software or firewalls may block communication between your computer and the printer. Temporarily disable or configure your security software to allow printer communication, then test printing again.

Firewall and Router Settings:

Check your router’s settings and firewall settings to ensure they are not blocking the printer’s connection. Ensure that your printer’s IP address is allowed on the network.

Printer IP Configuration:

If your printer has a static IP address, ensure that the IP configuration is correctly set up and that it matches the settings on your computer.

Firmware Updates:

Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve connectivity issues.

Reinstall Printer:

As a last resort, you can try removing the printer from your computer and then reinstalling it. This can help reset any configuration issues that may be causing the problem.

Contact Support:

If you’ve tried all of the above steps and the issue persists, it’s a good idea to contact the printer manufacturer’s customer support for further assistance.

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Remember that the exact steps and options may vary depending on your printer’s make and model, so consult your printer’s documentation for specific guidance.

2Sep, 2023

How do I fix my printer if it’s not connecting to Wi-Fi?

If your printer is not connecting to Wi-Fi, you can follow these steps to troubleshoot and fix the issue:

Check Wi-Fi Signal:

Ensure that your Wi-Fi network is working correctly and that other devices can connect to it without any issues.

Printer Placement:

Make sure your printer is within the range of your Wi-Fi router. If it’s too far away, the signal may be weak or unreliable.

Restart Your Printer:

Turn off the printer, wait for a minute, and then turn it back on. Sometimes, a simple reboot can resolve connectivity issues.

Check Wi-Fi Settings on the Printer:

Access the printer’s control panel or menu and navigate to the Wi-Fi or Network settings. Verify that Wi-Fi is enabled and that it’s set to the correct network name (SSID) and password.

Reconnect to Wi-Fi:

If your printer was previously connected to Wi-Fi but is no longer connected, you may need to re-enter your Wi-Fi credentials. Go to the Wi-Fi settings on the printer and select your network. Enter the Wi-Fi password if prompted.

Wi-Fi Channel and Band:

Ensure that your Wi-Fi router is not using a channel or band that is incompatible with your printer. Some older printers may not support 5GHz Wi-Fi bands. Try switching your router to a 2.4GHz band if applicable.

Security Settings:

Check if your Wi-Fi network has any advanced security settings, such as MAC address filtering, that might be blocking the printer from connecting. If so, add the printer’s MAC address to the allowed devices list in your router settings.

Update Printer Firmware:

Visit the manufacturer’s website and check for firmware updates for your printer. Outdated firmware can sometimes cause connectivity problems.

Reset Network Settings:

If you’ve tried all of the above and still can’t connect, you may need to reset the network settings on your printer. This will remove any saved Wi-Fi information, and you’ll need to reconfigure the Wi-Fi settings from scratch.

Router Troubleshooting:

Restart your Wi-Fi router to ensure it’s functioning correctly. You can also check the router’s settings for any specific firewall rules or security settings that might be blocking the printer.

Printer Support and Documentation:

Consult your printer’s user manual or visit the manufacturer’s website for specific instructions related to Wi-Fi setup and troubleshooting for your printer model.

Contact Support:

If you’ve exhausted all troubleshooting steps and the printer still won’t connect to Wi-Fi, contact the printer manufacturer’s customer support for further assistance.
Remember that the exact steps and options may vary depending on your printer’s make and model, so it’s essential to consult your printer’s documentation for specific guidance.

16Aug, 2023

How do I reset my Canon Pixma printer?

The process to reset a Canon PIXMA printer can vary depending on the specific model you have. However, there’s a general method that you can try:

Power Off: Ensure that your printer is turned off.

Hold the Stop/Reset Button: Locate the “Stop” or “Stop/Reset” button on your printer’s control panel. Press and hold this button.

Power On the Printer: While holding the “Stop/Reset” button, press and hold the power button to turn the printer on. Keep holding the “Stop/Reset” button as you do this.

Continue Holding: After turning on the printer, continue holding the “Stop/Reset” button for about 5-10 seconds. You might see the printer’s lights or display panel flash or change during this time.

Release the Button: After the time has passed, release the “Stop/Reset” button. The printer might show some initial startup messages or lights.

Navigate Menus (If Necessary): Depending on your printer model, you might need to navigate through the control panel menu using arrow buttons or other controls. Look for a “Reset” or “Factory Reset” option. If you find such an option, select it using the appropriate buttons and follow the prompts to confirm the reset.

Power Cycle: Once the reset is complete, turn off the printer and unplug it from the power source for about 10-15 seconds. Then plug it back in and turn it on.

Please note that the exact steps and button names can vary based on your specific Canon PIXMA printer model. If you’re not sure about the steps for your printer, I recommend referring to your printer’s user manual. The manual should provide detailed instructions on how to perform a reset or factory reset for your specific model.

Additionally, keep in mind that performing a factory reset will often erase personalized settings and configurations, so you might need to set up your printer again after the reset. If you’re still unsure about the process, you can also reach out to Canon printer technical support UK for assistance.

Category Archives: Canon Printer

Clear Print Queue:

Router or Network Issues:

Print a Network Configuration Page:

Paper Jams:

Printer Offline Status:

Firmware Updates:

Update Printer Firmware: