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    HP support UK
    22Jul, 2023
    Why is my HP printer offline but connected to Wi-Fi?

    If your HP printer shows as “offline” even though it is connected to Wi-Fi, there could be several reasons for this issue. Below are some common causes and steps you can take to resolve the problem:

    HP support UK

    Connectivity Issues:

    • Check if your printer is within the range of your Wi-Fi router. Weak Wi-Fi signals can cause the printer to appear offline.
    • Verify that other devices can connect to the same Wi-Fi network without any problems. If other devices are also experiencing connectivity issues, the problem may lie with your Wi-Fi network.

    Network Conflict:

    Ensure that your printer’s IP address does not conflict with other devices on the network. Assigning a static IP address to your printer can help avoid conflicts.
    Printer Firmware:

    Check if there are any firmware updates available for your HP printer. Outdated firmware can sometimes cause connectivity problems. Visit the HP support website to check for updates.
    Restart Printer and Router:

    Turn off your printer and wireless router. After waiting for about 30 seconds, turn them back on. This simple reset can often resolve temporary connectivity issues.
    Check Printer Settings:

    Access your printer’s control panel and navigate to the network settings to ensure that the printer is connected to the correct Wi-Fi network.
    Antivirus/Firewall Interference:

    Verify that your antivirus software or firewall is not blocking the printer’s communication. Temporarily disable them to see if it resolves the issue.
    Check Printer Queue (for PC users):

    If you are trying to print from a computer, check the printer queue to ensure there are no pending print jobs. Clear any stuck print jobs and try printing again.
    Reinstall Printer Software (for PC users):

    If you’re using a computer to print, try uninstalling and reinstalling the printer software to refresh the connection.
    Run HP Print and Scan Doctor:

    HP provides a free tool called “HP Print and Scan Doctor” that can help diagnose and resolve printer issues. Download and run this utility from HP’s official website.

    Reset Network Settings:

    As a last resort, you can perform a network reset on your printer to clear any network-related configurations. Keep in mind that this will remove any custom network settings, and you’ll need to set up the printer on your Wi-Fi network again.
    If you’ve tried the above steps and your HP printer is still showing as offline, it’s possible that there may be a hardware issue with the printer or its wireless adapter. In such cases, it’s best to contact HP support or visit an authorized service center for further assistance.

    wireless printer
    22Jul, 2023
    How do I fix my printer if its not connecting to WiFi?

    If your printer is not connecting to WiFi, there are several troubleshooting steps you can follow to fix the issue. Here’s a step-by-step guide to help you resolve the problem:

    wireless printer

    Check WiFi Connection:

    Make sure your WiFi network is functioning correctly and that other devices can connect to it without any issues.

    Restart Your Printer:

    Turn off your printer, wait for about 30 seconds, and then turn it back on. This can sometimes resolve temporary glitches.

    Restart Your Router:

    Power cycle your wireless router by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in. Wait for the router to fully reboot before proceeding.

    Check WiFi Signal Strength:

    Ensure that your printer is within range of your WiFi router. Weak WiFi signals can cause connectivity problems.

    Remove and Re-add WiFi Network on Printer:

    Access the printer’s control panel, navigate to the network settings, and remove the current WiFi network profile. Then, set up the WiFi connection again as if it were the first time.

    Double-Check WiFi Password:

    When reconnecting the printer to WiFi, ensure that you enter the correct WiFi password. Typos or mistakes in the password can prevent the printer from connecting.

    Use WPS (Wi-Fi Protected Setup) if available:

    If your printer and router support WPS, you can use this method to quickly connect them. On your printer, navigate to the WPS setup option, and then press the WPS button on your router within a specific time frame.

    Update Printer Firmware:

    Visit the HP support website and check for any firmware updates for your printer model. Updating the firmware can sometimes resolve connectivity issues.

    Restart Your Computer and Printer:

    If you’re trying to print from a computer, restart both your computer and the printer to ensure a fresh connection.

    Check for Network Interference:

    Keep your printer away from potential sources of interference, such as cordless phones, microwave ovens, or other electronic devices that might disrupt the WiFi signal.

    Factory Reset (as a last resort):

    If nothing else works, you can perform a factory reset on your printer. However, this should be a last resort, as it will erase all custom settings, and you’ll need to set up the printer from scratch.


    If you’ve tried all the troubleshooting steps above and your printer still won’t connect to WiFi, it’s possible that there may be a hardware issue with the printer’s WiFi adapter. In such cases, you may want to contact HP support or visit an authorized service center for further assistance.

    offline
    22Jul, 2023
    How do I reconnect my HP printer to WiFi?

    To reconnect your HP printer to WiFi, follow these general steps. Please note that specific instructions may vary slightly depending on your printer model, so it’s always a good idea to refer to your printer’s user manual or HP’s official support website for detailed instructions. Here’s a general guide:

    offline

    Prepare for setup:

    Make sure your printer is turned on and has paper loaded.
    Ensure your WiFi network is up and running with the correct network name (SSID) and password.

    Access the printer’s control panel:

    On the printer’s control panel, find the “Setup” or “Settings” button. It’s usually denote by a gear icon.

    Navigate to Wireless or Network settings:

    Use the arrow keys or touch screen (if applicable) on the printer to navigate to the wireless or network settings menu.

    Select Wireless Setup Wizard or Network Setup Wizard:

    Look for options like “Wireless Setup Wizard,” “Network Setup,” or “WiFi Setup” in the menu and select it.

    Search for WiFi networks:

    Your printer will start scanning for available WiFi networks. It may take a moment to find yours.

    Choose your WiFi network:

    Once the available networks are display, select your WiFi network from the list.

    Enter your WiFi password:

    If prompted, enter the password for your WiFi network. Use the keyboard or touch screen (if applicable) on the printer to input the password.

    Confirm settings and connect:

    After entering the password, the printer will attempt to connect to your WiFi network. It may take a moment to establish the connection.

    Test the connection:

    HP printer to WiFi connection is established, you can print a test page from your printer to ensure everything is working correctly.
    If you encounter any difficulties during the setup process, refer to the printer’s user manual or visit HP’s official support website for troubleshooting tips and detailed instructions specific to your printer model.

    reboot
    10Jul, 2023
    What is error 740 when trying to add my printer?

    Error 740 when trying to add a printer typically occurs on Windows systems and indicates that the user account attempting to add the printer does not have the necessary permissions or is not a member of the required user group. This error often arises when trying to add a printer using the “Add Printer” wizard or the Control Panel.

    To fix error 740 when adding a printer, you can try the following steps:

    Ensure that you have administrative privileges on your computer or have access to an administrator account. Administrative rights are necessary to install printers and make system-level changes.

    Right-click on the “Start” button and select “Control Panel” from the context menu. Alternatively, you can press the Windows key + R, type “control panel” (without quotes), and press Enter.

    In the Control Panel, locate and click on the “Devices and Printers” or “Printers and Scanners” option.

    In the Printers window, click on the “Add a printer” or “Add a printer or scanner” option, typically available in the toolbar or as a separate button.

    Read Also: What does E58 mean on Canon printer?

    If prompted, provide administrator credentials or confirm the UAC (User Account Control) prompt.

    Follow the on-screen instructions in the “Add Printer” wizard. It will search for available printers on your network or connected directly to your computer.

    If you encounter error 740 during the process, try the following workaround:

    Cancel the printer installation wizard.
    Return to the Printers window in the Control Panel.
    Right-click on an empty area and choose “Run as administrator.”
    Repeat the steps to add a printer, and this time the process should proceed with the necessary administrative privileges.
    By running the “Add Printer” wizard as an administrator, you should be able to bypass error 740 and successfully add a printer to your system.

    If the error persists or you encounter other issues, you may need to seek further assistance from the printer manufacturer’s support team or consult with a technical expert for more advanced troubleshooting.

    reboot
    22Jun, 2023
    What is printer error 0x00000015?

    The printer error code 0x00000015 typically indicates a communication issue between your computer and the printer. It can occur due to various reasons, such as incorrect printer configuration, driver problems, or connectivity issues. Here are some steps you can take to troubleshoot and resolve this error:

    Solve printer error 0x00000015

    Restart your printer and computer: Sometimes, a simple restart can fix temporary glitches. Power off your printer and computer, wait for a few seconds, and then turn them back on.

    Check printer connectivity: Ensure that your printer is properly connecte to your computer. If you are using a USB connection, make sure the cable is securely plugged into both the printer and the computer. If you are using a network connection, verify that the printer is connecte to the correct network and that both the printer and computer are on the same network.

    Update or reinstall printer drivers: Outdated or corrupted printer drivers can cause communication errors. Visit the website of the printer manufacturer and search for the latest drivers for your printer model. Download and install the updated drivers on your computer. If you already have the latest drivers installed, consider uninstalling the current drivers and reinstalling them.

    Check print spooler service: The print spooler service manages print jobs in the Windows operating system. If this service is not running or is experiencing issues, it can cause printing errors. Open the “Services” application on your computer (you can search for it in the Start menu or use the “services.msc” command in the Run dialog). Locate the “Print Spooler” service, ensure it is running, and restart it if necessary.

    Epson Printer Technical Support UK

    Disable firewall or antivirus software: In some cases, firewall or antivirus software can block communication between the printer and the computer. Temporarily disable any such software on your computer and check if the error persists. If the error goes away, adjust the settings of your security software to allow printer communication.

    Clear print queue: A large number of pending print jobs in the print queue can sometimes cause errors. Open the print queue on your computer and cancel any pending print jobs. Restart the printer and try printing a new document.

    If the above steps do not resolve the error, it’s recommended to consult the printer’s manual or visit the manufacturer’s support website for further assistance. They can provide specific troubleshooting steps tailored to your printer model and help you resolve the error.

    fix error code 0x83c0000a
    22Jun, 2023
    How do I fix error code 0x83c0000a on my HP printer?

    Error code 0x83c0000a on an HP printer typically indicates a problem with the printer’s firmware or a network connectivity issue.

    To resolve this error, you can try the following steps:

    fix error code 0x83c0000a

    Restart the printer: Power off the printer, disconnect the power cord, wait for about 30 seconds, and then reconnect the power cord. Turn on the printer and see if the error persists.

    Check network connectivity: Ensure that your printer is properly connecte to the network. If you are using a wired connection, verify that the Ethernet cable is securely connecte to both the printer and the router. If you are using a wireless connection, make sure the printer is connecte to the correct Wi-Fi network.

    Update printer firmware: Outdated firmware can cause various issues. Visit the HP support website and search for your printer model. Look for firmware updates specific to your printer and follow the instructions provided to update the firmware.

    HP Printer Technical Support UK error code 0x83c0000a

    Reset the printer network settings: On the printer’s control panel, navigate to the network settings or wireless settings menu. Look for an option to reset the network settings or restore network defaults. Perform the reset, and then reconfigure the network connection on the printer.

    Power cycle your network equipment: Restart your router and modem to refresh the network connection. Unplug the power cords from both devices, wait for a few seconds, and then plug them back in. Allow the devices to restart and establish a stable connection.

    Check firewall and antivirus settings: In some cases, firewall or antivirus software can interfere with the printer’s network communication. Temporarily disable any such software on your computer and try printing again to see if the error is resolved.

    Contact HP support: If none of the above steps resolve the issue, it may be necessary to contact HP printer support UK for further assistance. They can provide specific troubleshooting steps tailored to your printer model and help you resolve the error.

    Remember to consult the printer’s manual or visit the HP support website for model-specific instructions.

    Epson printer
    21Jun, 2023
    Troubleshooting Made Easy: Fixing Common Issues with Your Epson Printer

    Owning an Epson printer brings convenience and efficiency to your printing tasks. However, encountering occasional issues or errors can be frustrating and disrupt your workflow. Fear not! We will guide you through troubleshooting common issues that may arise with your Epson printer. By following these easy steps, you can quickly resolve problems and get back to printing without any hassle.

    Epson printer

    Understanding Epson Printer Error Messages

    Explore the various error messages displayed on Epson printers and their meanings.
    Provide a comprehensive list of common error codes and their corresponding explanations.

    Paper Jams and Misfeeds

    Step-by-step instructions to clear paper jams and resolve misfeeds in your Epson printer.
    Tips for preventing paper jams, such as using the correct paper size, aligning paper properly, and keeping the printer clean.

    Print Quality Issues

    Troubleshooting steps to address common print quality problems, including streaks, smudges, or faded prints.
    Guidance on cleaning printheads or toner cartridges, aligning cartridges, and performing maintenance routines to improve print quality.

    Connectivity Problems

    Solutions for resolving connectivity issues, such as Wi-Fi connection problems or failure to detect the printer on the network.
    Troubleshooting steps like checking network settings, restarting the printer and router, or reinstalling printer drivers.

    Ink or Toner Cartridge Errors

    Address issues related to ink or toner cartridges, such as low ink or incompatible cartridge errors.
    Troubleshooting steps like checking ink levels, replacing cartridges, or updating firmware to resolve cartridge-related errors.

    Software and Driver Issues

    Troubleshooting steps for dealing with software or driver-related problems that may prevent your Epson printer from functioning correctly.
    Guidance on reinstalling or updating printer drivers, as well as resolving compatibility issues.

    Firmware Updates

    Importance of keeping your printer’s firmware up to date to ensure optimal performance and compatibility.
    Instructions for checking and installing firmware updates on your Epson printer.

    Contacting Epson Support

    Tips for seeking assistance from Epson’s customer support, including phone support and online resources.
    Directing users to Epson’s official support website, where they can find additional troubleshooting guides and resources.

    Conclusion

    Don’t let common issues with your Epson printer technical support uk disrupt your productivity. By following the troubleshooting steps outlined in this blog post, you can easily resolve problems related to paper jams, print quality, connectivity, ink or toner cartridges, software, and firmware. Remember, Epson is dedicated to providing excellent support, so don’t hesitate to reach out to their customer support if you need further assistance. With these troubleshooting tips, you’ll be able to overcome any challenges and continue enjoying seamless printing with your Epson printer.

    HP Envy 5660 Printer
    16Jun, 2023
    How Do I Connect My HP Envy 5660 Printer To My Computer?

    The HP Envy 5660 printer is a versatile and reliable printer that can be easily connected to your computer for printing. There are several ways to connect your HP Envy 5660 printer to your computer, including via USB cable, Wi-Fi, or Ethernet cable. In this article, we will guide you through the step-by-step process of connecting your HP Envy 5660 printer to your computer.

    HP Envy 5660 Printer

    Connecting HP Envy 5660 Printer to Computer via USB Cable

    The simplest and most direct way to connect your HP Envy 5660 printer to your computer is via USB cable. Follow the steps below to connect your HP Envy 5660 printer to your computer using a USB cable:

    Step 1: Power On Your Printer

    Before you begin the connection process, make sure that your HP Envy 5660 printer is powered on and in a ready state.

    Step 2: Connect the USB Cable

    Take the USB cable that came with your HP Envy 5660 and plug one end into the printer’s USB port, and the other end into your computer’s USB port. The USB port on your computer is typically located on the side or back of the device.

    Step 3: Install Printer Drivers

    Once you have connected your HP Envy printer to your computer via USB cable, you will need to install the printer drivers. If you have a Windows computer, the drivers will automatically install when you connect your printer to your computer. If you have a Mac computer, you will need to download the printer drivers from the HP website.

    Connecting HP Envy 5660 Printer to Computer via Wi-Fi

    Another way to connect your HP printer to your computer is through Wi-Fi. This method allows you to print wirelessly from any device connected to your Wi-Fi network. Follow the steps below to connect your HP Envy printer to your computer using Wi-Fi:

    Step 1: Prepare for Connection

    Before you begin the connection process, make sure that your HP Envy printer is turned on and in a ready state. You will also need to know your Wi-Fi network name (SSID) and password.

    Step 2: Connect to Wi-Fi

    On your printer’s control panel, select the “Wireless” or “Wi-Fi” option and then select “Setup.” Follow the prompts to connect your printer to your Wi-Fi network. You may be ask to enter your network name and password.

    Step 3: Install Printer Drivers

    Once you have connected your HP printer to your Wi-Fi network, you will need to install the printer drivers on your computer. If you have a Windows computer, the drivers will automatically install when you connect your printer to your Wi-Fi network. If you have a Mac computer, you will need to download the printer drivers from the HP website.

    Connecting HP Envy 5660 Printer to Computer via Ethernet Cable

    If you have a wired network in your home or office. You can connect your HP Envy printer to your computer using an Ethernet cable. Follow the steps below to connect your HP printer to your computer using an Ethernet cable:

    Step 1: Prepare for Connection

    Before you begin the connection process, make sure that your HP printer is turne on and in a ready state. You will also need an Ethernet cable.

    Step 2: Connect the Ethernet Cable

    Take the Ethernet cable and plug one end into your printer’s Ethernet port and the other end into your router’s Ethernet port.

    Step 3: Install Printer Drivers

    Once you have connected your HP Envy 5660 printer to your wired network. You will need to install the printer drivers on your computer. If you have a Windows computer, the drivers will automatically install when you connect your printer to your wired network. If you have a Mac computer, you will need to download the printer drivers from the HP website.

    Additional Tips for Connecting Your HP Envy 5660 Printer to Your Computer

    • Make sure that your printer and computer are on the same network. If you are connecting your printer via Wi-Fi, make sure that your computer is connecte to the same Wi-Fi network as your printer.
    • If you are unable to connect your printer to your computer via Wi-Fi, try restarting both devices and then attempting to connect again.
    • If you are connecting your printer via Ethernet cable, make sure that your router’s Ethernet ports are working properly.
    • To print from your mobile device, you will need to download the HP ePrint app from the App Store or Google Play.
    • If you have any issues with connecting your HP Envy printer to your computer, you can visit the HP website for troubleshooting guides and support.

    Conclusion

    Connecting your HP Envy 5660 printer to your computer is a straightforward process that can be done via USB cable, Wi-Fi, or Ethernet cable. By following the steps you should be able to connect your printer to your computer quickly and easily. Remember to install the necessary printer drivers on your computer to ensure that your printer functions properly. If you encounter any issues, refer to the troubleshooting guides on the HP website, contact HP customer support for assistance.

    HP Printer Setup Issues
    16Jun, 2023
    HP Printer Setup Issues

    Setting up a new HP printer can be a straightforward process, but sometimes it can be frustrating if you run into HP Printer Setup Issues. Here are some common HP printer setup issues and how to troubleshoot them.

    HP Printer Setup Issues

    Printer not connecting to Wi-Fi

    If your HP printer is not connecting to Wi-Fi, make sure that your Wi-Fi network is working correctly. Check to see if other devices on the network can connect to Wi-Fi. If your Wi-Fi network is functioning correctly, try restarting your printer and router. Also, check if your printer has the latest firmware and software updates installed.

    Printer driver installation issues

    If you are having trouble installing the printer driver, make sure that you have downloaded the correct driver for your printer model and operating system. Check the HP website to ensure that you have the latest version of the driver. If you are still having problems, try uninstalling and reinstalling the printer driver.

    Printer not printing

    If your HP printer is not printing, check to make sure that the printer is turned on and connected to your computer or mobile device. Also, check the printer’s ink or toner levels and replace any cartridges that are low or empty. If you are still experiencing printing issues, try restarting your printer and computer.

    Printer paper jams

    If your HP printer is experiencing paper jams, make sure that the paper tray is not overfilled, and the paper is loaded correctly. Clear any paper jams before attempting to print again. Also, make sure that the paper size and type match the printer’s settings.

    Printer not found during setup

    If your HP printer is not found during the setup process, make sure that the printer is turned on and connected to the same Wi-Fi network as your computer or mobile device. Also, check if your printer is within range of your Wi-Fi signal. If your printer is still not found, try restarting your printer and computer.

    Printer spooler errors

    If you are experiencing printer spooler errors, try restarting the spooler service on your computer. Go to the Services section in the Control Panel, find the Print Spooler service, and restart it. If this does not work, try uninstalling and reinstalling the printer driver.

    Printer offline

    If your HP printer is showing as offline, try restarting both your printer and computer. Also, check to see if the printer is set as the default printer. You can check this in the Control Panel under Devices and Printers. If the printer is still offline, try resetting the printer’s network settings or contacting HP printer support.

    Conclusion

    HP printers are popular and reliable options for both home and office use, but setting up a new printer can sometimes be a frustrating experience if you encounter setup issues. If you run into any of the common issues listed above, try the troubleshooting steps provided to get your printer up and running. If you are still experiencing problems, contact HP customer support for further assistance. With patience and persistence, you should be able to resolve any HP printer setup issues and start enjoying your new printer.

    HP Printer Offline
    16Jun, 2023
    HP Printer Offline: How to Turn It Online?

    When your HP printer displays the “offline” status, it means that your printer is not connected to your computer or network, or it’s not communicating with your computer. This can be frustrating, especially when you need to print an important document. Fortunately, there are a few troubleshooting steps you can take to turn your HP printer offline back online.

    HP Printer Offline

    Check the printer’s connection

    The first step is to make sure that your printer is properly connected to your computer or network. If you’re using a USB cable, make sure that it’s securely plugged into both the printer and your computer. If you’re using a wireless connection, make sure that your printer is connected to your Wi-Fi network and that your computer is also connected to the same network.

    Check the printer’s power

    Another possible reason for your HP printer being offline is that it’s not turned on or there’s a power outage. Check that your printer is powered on and connected to a power source. Also, make sure that there are no error messages or alerts on the printer’s display.

    Check the printer’s paper and ink levels

    Sometimes, your HP printer might go offline if it’s out of paper or ink. Check that your printer has enough paper and ink or toner cartridges. If you need to replace any cartridges, make sure to use genuine HP cartridges to avoid any potential issues.

    Restart your printer and computer

    If your printer is still offline, try restarting both your printer and computer. Turn off your printer and unplug it from the power source. Then, turn off your computer and disconnect it from any power source. Wait for a few minutes, and then plug in your printer and turn it on. Then, turn on your computer and try printing again.

    Update your printer’s firmware and software

    If your HP printer is still offline, it may need a firmware or software update. Check the HP website to see if there are any available updates for your printer model. Download and install any updates, and then restart your printer and computer.

    Set your printer as the default printer

    If your printer is still offline, it’s possible that it’s not set as the default printer on your computer. To check this, go to your computer’s Control Panel, and then click on Devices and Printers. Find your printer in the list of available printers, right-click on it, and then select Set as default printer.

    Use the HP Print and Scan Doctor

    If you’re still having problems getting your HP printer online, you can use the HP Print and Scan Doctor. This free tool from HP can diagnose and fix common printing problems. Download and install the tool, and then run it to see if it can fix the issue.

    Conclusion

    When your HP printer offline, it can be frustrating and prevent you from printing important documents. By following these troubleshooting steps, you should be able to get your printer back online and working again. If you’re still having issues, contact HP customer support for further assistance. With patience and persistence, you should be able to turn your HP printer online and get back to printing.